Support

Questions before you buy, or help after?

Whether you need help choosing the right tools, have a question about your order, or want to report an issue — we respond within 24 hours.

Common questions

You receive an email with download links immediately after payment. All products are digital: MP3 audio files and PDF parent guides. You can download them straight to your phone or computer.
SharpSeed tools are designed for children aged 5–12. The audio is paced and scripted for this developmental range. The parent scripts work for any age — they guide your response, not your child's response.
Because these are digital products delivered instantly, refunds are not available after download. If you receive faulty or corrupted content, we will replace it or issue a full refund. See our Refund Policy for details.
SharpSeed tools are problem-specific and parent-guided. They're designed for the exact moments that usually go wrong — not general relaxation or background listening. Each tool includes a parent prompt so both of you know what to do.
No. SharpSeed provides educational support tools for parents and children. Our content is not a substitute for professional medical, psychological, or therapeutic advice. If your child has a diagnosed condition, consult their care team first.

Direct contact

📧 contact@getsharpseed.com

📍 London, United Kingdom

We respond within 24 hours on weekdays.